The following terms and conditions apply to all website design / development and graphic design services provided by BrandInsight to the Client.
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
Charges for services to be provided by BrandInsight are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. BrandInsight reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
Unless agreed otherwise with the Client, all website design/development and graphic design services require an advance payment of a minimum of sixty (60) percent of the project quotation total before the work is supplied to the Client for review, with the remaining forty (40) percent of the project quotation total due upon completion of the work, prior to upload to the server or release of materials.
Payment for services is due by bank transfer.
Bank details are as follows:
Account Holder: BrandInsight
Account Type: Cheque
Account Number: 62805558999
Branch Name: Lynnwood Ridge
Branch Code: 250 655
Reference: Invoice Number
3. Client Review
BrandInsight will provide the Client with an opportunity to review the appearance and content of the website and / or graphic design during the design phase and once the overall website design/development and graphic design is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies BrandInsight otherwise within ten (10) days of the date the materials are made available to the Client.
4. Turnaround Time and Content Control
BrandInsight will install and publicly post or supply the Client's website design/development and graphic design by the date specified in the project proposal, or at date agreed with Client upon BrandInsight receiving initial payment, unless a delay is specifically requested by the Client and agreed by BrandInsight.
In return, the Client agrees to delegate a single individual as a primary contact to aid BrandInsight with progressing the commission in a satisfactory and expedient manner. During the project, BrandInsight will require the Client to provide website content; text, images, movies and sound files, graphic design elements; colour, font, photographs, company-, product-, or services information and company name.
5. Failure to provide required website/graphic design content:
BrandInsight is a small design agency and to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.
This is why we ask that you provide all the required information in advance. On any occasion where progress cannot be made with your website design/development and graphic design because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimisation we need the text content for your site in advance so that the SEO can be planned and completed efficiently.
If you agree to provide us with the required information and subsequently fail to do within one month of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.
Using our content management system you are able to keep your content up to date yourself.
Invoices will be provided by BrandInsight upon acceptance of quotes. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt.
7. Additional Expenses
Client agrees to reimburse BrandInsight for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography, additional plugins or modules. BrandInsight will disclose the costs of such additional expenses before proceeding with the project.
8. Web Browsers
BrandInsight makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer, Google Chrome, etc.). Client agrees that BrandInsight cannot guarantee correct functionality with all browser software across different operating systems. BrandInsight cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, BrandInsight reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.
Accounts unpaid sixty (60) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on BrandInsight's Web space, BrandInsight will, at its discretion, remove all such material from its web space. BrandInsight is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client's account. Clients with accounts in default agree to pay BrandInsight reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by BrandInsight in enforcing these Terms and Conditions.
Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. WhatsApp or telephone requests for termination of services will not be honoured until and unless confirmed in writing via e-mail. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
All BrandInsight services may be used for lawful purposes only. You agree to indemnify and hold BrandInsight harmless from any claims resulting from your use of our service that damages you or any other party.
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants BrandInsight the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting BrandInsight permission and rights for use of the same and agrees to indemnify and hold harmless BrandInsight from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions. A contract for website design and/or graphic design shall be regarded as a guarantee by the Client to BrandInsight that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
13. Standard Media Delivery
Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by BrandInsight to return to the Client any images or printed material provided for use in creation of the Client's website, such return cannot be guaranteed.
14. Design Credit
A link to BrandInsight will appear in either small type or by a small graphic at the bottom of the Client's website and/or graphic design (including but not limited to flyers, brochures, vehicle branding, posters and magazine adverts. If a graphic is used, it will be designed to fit in with the overall design. If a client requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than R 5000, a fixed fee of R 500 will be applied. The Client also agrees that a website developed, or any other form of graphic design for the Client may be presented in BrandInsight 's portfolio.
15. Access Requirements
If the Client's website is to be installed on a third-party server, BrandInsight must be granted temporary read/write access to the Client's storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
16. Post-Placement Alterations
BrandInsight cannot accept responsibility for any alterations caused by a third party occurring to the Client's pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
17. Domain Names
BrandInsight may purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of BrandInsigt. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client's signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
19. Social Media Management
Social Media Marketing and Management is defined as helping a client to promote their products or services through social media channels. BrandInsight will honour the components of your chosen social media package, providing an agreement to a minimum three (3) months contract is served and monthly payments are received in advance. In the event that payment is not received on time, we regret that further work will be halted until this is rectified.
20. Governing Law
This Agreement shall be governed by South African Law.
BrandInsight hereby excludes itself, its Employees and or Agents from all and any liability from:
- Loss or damage caused by any inaccuracy;
- Loss or damage caused by omission;
- Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
- Loss or damage to clients' artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of BrandInsight to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.